School Administration

Betty Norton, M. Ed. – Chief Academic Officer at Xceed Preparatory Academy Virtual School

Betty Norton, M. Ed. – Chief Academic Officer at Xceed Preparatory Academy Virtual School
About Betty Norton

For almost 30 years, Betty Norton worked for Broward County Public Schools where she taught middle school students and later concentrated on special populations included Gifted and Exceptions Student Education (ESE) classrooms and Title I schools.  

Motivated to bring even more value to the students of Broward County, Ms. Norton pursued and earned a National Board Certification in 2004 and a master’s degree in Curriculum and Instruction in 2007, while concurrently dedicating her time to increase academic achievement in the district’s middle and high schools. She worked at the district level from 2005-2016. She worked for Core Curriculum as a curriculum developer and then in 2009 transferred to the dept of Accountability. In both cases, she was assigned to low-performing schools (D-F schools) and led a team of district support to evaluate, design, and implement school improvement plans and met with great success. Norton also provided training for faculty and administration. 

Keen to learn more about virtual and remote education, Ms. Norton also spent seven-and-a-half years working for both Broward Virtual School and Florida Virtual School before embarking on her career at Xceed Preparatory Academy Virtual School, where she served as Head of Schools for Coral Springs. When Xceed Preparatory Academy Virtual School opened in 2020, Norton was tapped to lead the global virtual campus and since then, has become a go-to expert in online, remote and virtual education, having been featured in Thrive Global and numerous family and lifestyle blogs.  

Ms. Norton earned a Bachelor of Science in Secondary English Education from the University of Central Florida and a Master of Science from Capella University. 

Connect with Betty Norton: Email | Linkedin

Listen Now

Listen to the episode now on Apple Podcasts, Spotify, or on your favourite podcast platform.

Resources Mentioned

Broward County Public Schools
Broward Virtual School
Florida Virtual School
Xceed Preparatory Academy Virtual School

The Transcript

**Please note that all of our transcriptions come from rev.com and are 80% accurate. We’re grateful for the robots that make this possible and realize that it’s not a perfect process.

Sam Demma
Welcome back to another episode of the High Performing Educator podcast. This is your host, Sam Demma. Today we have a very special guest on the show. Betty Norton is a veteran in education, almost 30 years. She is currently sitting in her office in beautiful Florida where it is sunny outside and I’m sitting in my office where it is minus five and snowing.

Sam Demma
Betty has an unwavering passion for education, personalizing the experience to individuals to meet their needs and help them excel and exceed. Betty, thank you so much for coming on the show here today. Thank you so much.

Betty Norton
It’s my pleasure.

Sam Demma
Tell me a little bit about the work that you’re doing in education today and what got you into education in the first place.

Betty Norton
Okay, well, those are two very big questions. Do we have time for both? What I do in education these days. So I actually am the chief academic officer for several private schools that we have here in South Florida.

Betty Norton
We have six physical campuses and one virtual school that we use to kind of overlay across all of our campuses. We have students all around the world who attend our virtual school. And we also have students who are visiting the state of Florida for their sports and maybe attending any one of our XSEED Prep campuses.

Betty Norton
So that’s what I do now. I do oversee them. And my focus is doing whatever we can to make those schools better, to be able to provide students with a personalized learning education that really fulfills their needs and helps them achieve their goals. And the biggest reason why I got into education

Betty Norton
is because I have a big passion for it. I know that everyone says that, but I genuinely enjoy working with young people, especially middle schoolers and high schoolers. I graduated college going into business and then very quickly switched gears and went straight into education and I’ve never looked back.

Sam Demma
You mentioned the importance of creating personalized educational experiences and journeys for students. What does that look like for your schools? Great question.

Betty Norton
So at our schools, we have, let’s say for example, our schools open from 8 to 3.30 every day. And we personalize our students’ schedules all the way down to when they will be on campus. So a traditional campus will have students coming in at 8, leaving at 3.30, bells will ring and they will switch from class to class. They only have a certain amount of time with

Betty Norton
each of their teachers and let’s say for example if you’re waiting to get to number 17 because that’s the only question you really had a problem with, it’s really difficult when everyone else kind of gets a turn and perhaps the bell rings before you even get your shot at it. So at XSEED our students have flexible schedules. Some of our students come maybe three or four times a week. They may be on campus for about five to six hours, and they get to work with their teachers individually,

Betty Norton
and they also get to work with their teachers in small group sessions. So one of the ways that we customize our curriculum for them is meeting them where they are and then being able to create a support system for any foundational skills that they may be lacking. We help remediate those throughout the day. And then while they’re working with their teachers and working in small groups,

Betty Norton
they’re accelerating and moving forward. So we have the ability to have some students who may take a little bit longer to earn their high school diploma and say they might go an extra semester. But the opposite is also true.

Betty Norton
We have plenty of students who wish to graduate early because they wanna pursue their careers or the ideas and dreams that they’ve been planning. So sometimes we have students who graduate early.

Sam Demma
And recently you opened a few more schools. Tell me a little bit about it.

Betty Norton
Yes, that was quite the endeavor. We opened three new campuses this August and they are spread out throughout South Florida. We have a new campus in Boca, one in Palm Beach Gardens and one in Fort Lauderdale. All of them were quite exciting and quite challenging

Betty Norton
to open, trying to do three things at once is always a challenge. But we are hoping to tap into those communities and again, allow those students the opportunity to get the education personalized and have those needs met. Our schools tend to be rather small. Our schools are less than 100 students at each campus. And we do that by design so that the teachers can go ahead and personalize things and work students in small groups, if not one-on-one.

Sam Demma
How do people find your schools? Has XSEED been open for a long time? Tell me a little bit more about the process of a family getting their kid involved in one of your campuses.

Betty Norton
Yes, so we opened our doors back in September of 2017. And honestly, the fastest way for them to find us now is typically word of mouth. We have a very strong community build where our families will share with their friends and let them know what the experience has been for their child and so they’ll come out and visit our campuses. But otherwise we do

Betty Norton
what everybody else seems to do. We participate in conversations, we go to conferences, we have our website and Google and so forth. So we do have an active Instagram page and we get a lot of our families through our social and through word of mouth

Sam Demma
When you think of the students you serve at exceed across all campuses How do you measure the success of a student is it? I guess it must be based on their own goals and dreams and if you if you were able to help them move closer to those, but are there any students that stick out in your mind when you think of the impact that XSEED has had on a student’s journey?

Betty Norton
Yes, so you’re right. We do have a different, different ways of measuring, but quite honestly the first and foremost way that I measure student success is based on how happy they are. Many of our students are coming to us because they either feel like they’ve been left behind at a traditional school, whether it be private or public. Larger schools have a difficult time, and no fault to them.

Betty Norton
I used to work public school for about 20 years, so I understand the needs of the classroom teacher. But sometimes you just need to have a little bit of extra time every day to help you do what you need to do. So some of our students really come to us because they want that flexibility in their day,

Betty Norton
they want a little bit of a later start, and they want more of that one-on-one experience so that we can help them with those foundational skills. So honestly, seeing students go from being a little sad or depressed or feeling like they couldn’t achieve things or just even basic things like,

Betty Norton
miss, I’m not good at this math, I’d like to skip it or move on to something else. And then going in, let’s say six to seven weeks after they start with us and see them participating, not only just joining, but participating in a group session and getting up to the board and running through the math and showing you that they know what they’re doing is kind of an amazing task. I think one of the biggest memories that I have with XSEED that really made me proud of what we do and what our team has been successfully doing for the last few years, especially.

Betty Norton
I’ve been to probably 50 or 60 National Honor Society inductions. Between all the schools that I’ve ever worked in and working at the district level, you tend to be invited to things like that. And it’s always a very nice affair and everyone’s quite proud of their child. But at Exceed,

Betty Norton
since so many of those students were already struggling at their previous schools, I’d never seen so many parents just kind of move to tears with sharing so many stories of how their child, if they stayed at their school, they would have never been part of National Honor Society because they just weren’t getting the time and attention that they needed to be successful. So to see something that became so normal for me and then run into so many families that were just crying

Betty Norton
and brought every relative, the biggest event just to celebrate their child’s success really was a huge moment for me. It made me feel like we really were heading in the right direction and providing this level of education for kids.

Sam Demma
It’s so cool to hear about the impact the programs are creating in the lives of families and their children. I know that the reason many educators, heart-centered individuals, get into education is because they want to make a difference. Sometimes you don’t hear about it for a really long time, and more often than not, might not even realize that you are making

Sam Demma
a serious contribution to the life of a young person and their family. To attend an event like that and hear the stories must be such a gift. It sounds like you’ve spent years in public education, you’ve now spent multiple years in private education.

Sam Demma
You’ve also spent years teaching and leading virtual education. Can you talk a little bit about what it means to create a great experience virtually for students because school boards, especially in the pandemic hit, really struggled to maintain engagement and provide a good experience virtually. But I think it’s a beautiful opportunity to connect students from all over the globe with virtual experiences.

Sam Demma
And I know you’ve been doing it very well. No, thank you. And I mean, Sam, I’ll have to say, just this experience that you and I are currently having,

Betty Norton
that you’re in Canada and I’m in Florida, and we’re able to have this conversation, and I feel like we’re in the same room just chatting with each other. So the virtual education, I think, that’s probably the biggest piece right there.

Betty Norton
If you can help the student feel like they are live and in person and they’re engaging, regardless of where they’re sitting, I think you’ve really, you’ve kind of like overcome your first hurdle, if you will, in the virtual world. The other is over communication. I think that when you have a physical environment, people get a lot of their

Betty Norton
physical cues, you know, they look at each other, they can see how someone is feeling and so on, but in the virtual world, it’s kind of radio silent until you tap into them. So it’s really important to have different engagement opportunities for our students. We have social hours for them. We have activities that we sometimes run. We have virtual parties. We have all kinds of things that help them still be a part

Betty Norton
of our virtual community. They can even volunteer online and participate in donations if they wanted to donate for Toys to Tots or what have you through that virtual platform. So I think the key there in order for the students to feel really engaged is to have those connections

Betty Norton
and have those opportunities for the students to be a part of something, whether they can physically be there or not, they feel connected to everyone else in the group.

Sam Demma
Throughout your educational career, which mentors have you had or resources that have been really instrumental in your personal and professional development? And if so, what did you learn from those things or those individuals?

Betty Norton
Yes, that’s a really good question. So I’m gonna have to say my very first resource is the library. Ever since I was in elementary school, any time I wanted to know a little bit more about something rather than, and maybe this is probably because I did go to public and private school when I was younger, but going to your teacher and asking 20 questions wasn’t always ideal.

Betty Norton
So being able to go to the library and check out books and talk to the librarian and learn as much as I could about a particular topic really helped me stay curious and really helped me figure out how to tap into things and be a self-advocate and self-reliant. I think those skills really have transferred into my academic career and my professional career. But if I were to talk about any one mentor that I think really helped change things and

Betty Norton
helped mold me is Dr. Janet Allen. She was my college professor, and I kind of used to call her my college mom. So she’s the person who guided me through the entire process, helped me land my first job in education, and really saw that I had a passion for working with students, especially underprivileged students,

Betty Norton
who may have been attending Title I schools or lived in difficult environments. And me growing up in Newark, New Jersey also kind of gave me that opportunity to feel like, yes, I know what it’s like to be in a tough neighborhood and go to school.

Betty Norton
So she really understood what I wanted and saw that talent in me and made sure that I was in every rough school I could possibly work in so that I can make the greatest impact. And I really appreciate her for that because if it wasn’t for her, I don’t know that I would have taken advantage of those opportunities myself.

Sam Demma
Does she know how much of a difference she’s made in your journey in life?

Betty Norton
I hope so. I ran into her probably about seven years ago. She was presenting at a conference and I just walked up to her and said, hey, do you remember me? And she said, yes.

Betty Norton
And I said, I just wanted to give you a big hug and say, these are all the things I’ve been able to accomplish because you put me, or helped put me on the right path. And we both cried a little bit over that and reminisced about the good old days.

Betty Norton
But so I think to a certain extent she knows. Does she know? The full extent of it I think as teachers we never really know the power that we have over someone or how far our reach is, even when we run into them, really. They share their successes, and we say that’s fascinating. But to have that inside of you and every time you think about that person,

Betty Norton
you can get warm fuzzies and feel like they were your greatest cheerleader and supporter. I don’t know that we ever know how great that impact is.

Sam Demma
I think it’s an important reminder that we don’t know, and it’s equally as important a reminder to reach out to those individuals and tell them. I have a teacher who in grade 12 totally changed my life and trajectory, and fortunately he lives close to home,

Sam Demma
and we’ve stayed in touch over email, and once a year I try to eat a lunch with him and his wife on their porch and their dog. And every time I go, I get emotional. And I tell him and his wife how thankful and grateful I am for their presence in my life growing up.

Sam Demma
And I just think that the world needs more of those moments. And if you still have contact with Dr. Janet, it would be a beautiful reason to reach out and let her know. And if you’re an educator listening to this and you haven’t heard from a student or a colleague about the impact you’ve created on their life, just because you haven’t heard doesn’t mean you weren’t instrumental in that person’s personal and professional development. So please keep showing up and keep going and start the cycle. If there’s someone who had an impact on you

Sam Demma
and you’re listening to this, reach out to them. Use this as a reason to do so. I’m curious, Betty, you seem like someone who is extremely driven and dedicated to supporting young people and their families and advancing them in their education and their personal dreams and goals. How do you fill your own cup when you’re not at work to ensure that when you do show up,

Sam Demma
you’re giving the best of yourself that you possibly can? Well, I think the most important thing is to strike a balance between what you do for

Betty Norton
yourself and what you do for others. And a balance doesn’t necessarily mean 50 50, right? Today, it might be 100% exceed and 0% Betty, but tomorrow, it might be 90% Betty and 10% exceed, right? It’s knowing that balance, knowing what the priority is of the day and where you’re going to make the most impact. When you first start off, especially doing something

Betty Norton
at this scale, you feel like you have to be there for every single person, and you want to be a great leader, you want to be able to talk to them and say, I have an open-door policy, reach out to me, talk to me. But if you allow that, you could easily have 65 to 70 people reaching out to you on a daily basis,

Betty Norton
trying to troubleshoot things. So I think the biggest thing that I try to do, especially with our heads of schools and our leadership team is delegates, right? I want them to be able to provide and support our teachers by becoming experts in different areas. So even though I oversee everything,

Betty Norton
I do have them helping and balancing the load. And I try to take off as much as I can off their plates so that they can spend their time working on the job itself, working with the families and the students. And I take care of the business side of things or managing any issues that we may have, our curriculum, our facilities,

Betty Norton
and so forth. But I think having that downtime at home, spending time with my family, I have a daughter, a son, and a beautiful husband who are incredibly supportive of me, who understand that sometimes I have to work on a Sunday at 6 in the morning, and understand that, you know, I make up for it in other ways. We have family time, we always have dinner together, I do have a few things that are non-negotiables, if

Betty Norton
you will. I think those are important to have that set of standards in your work life, but also have some boundaries in your personal life.

Sam Demma
Saying no is so difficult in my own personal life. I know that as an educator, you’re pulled in hundreds of different directions too. How do you build that muscle to set the boundaries and stick to them when you really want to serve and support all the time

Betty Norton
You make a lot of mistakes. I’m gonna be honest with you. I mean, it’s not it’s most certainly not a perfected craft I think it’s always a work in progress and I think it will be until forever Yeah, it really is, you know, sometimes you sit there and go jeez. I probably shouldn’t have extended myself there I really wanted to be better at this and it really only takes one or two opportunities where you feel like you could have been at 100% to make you feel like, okay, I need to really focus because being here for the students and our families is what’s most important to me. Being here to support the teachers is also incredibly important. So once you have

Betty Norton
that experience, you say, all right, I’m going to wake up every morning and get myself organized. So that’s exactly what I do before I even hop out of bed. I go through my calendar, what’s going on, what do I need to do, what do I need to fire off and delegate or ask someone to assist with so that I can clear the path and be fully present. That’s something that I’ve been focusing on,

Betty Norton
especially over the last two years, with everything that happened with COVID and social media and all the things that are going on, wanting to be present is incredibly important for me. So I do, I sit with people, I like to sit with you face-to-face.

Betty Norton
I ask for people to turn off their cell phones and let’s just have 20 minutes where you and I are engaging, we’re present, we’re here, we’re not worrying about all the things that are happening around us. And let’s focus on the items that we wanna get to, to make a better tomorrow for everybody.

Betty Norton
But it is difficult.

Sam Demma
The presence piece is huge. I think about my personal relationships and when I feel most seen, heard, understood and connected to others. And it’s when we are sitting together face to face or engaging in an activity, our phones are off or not in sight.

Sam Demma
Simon Sinek, there’s a picture or a video of him sitting on stage, and he pulls out his phone and holds it in his hand and waves it around while he’s speaking, and ask the audience, did it change the way you feel about me while I’m holding my phone speaking to you right now versus when it was hidden in my pocket. And as a viewer watching this video online, I answered the question in my head like saying yes,

Sam Demma
because it made me feel like I wasn’t the most important thing, that you’re holding onto something else. Maybe there’s something you’re thinking about related to your phone or a task you have to complete rather than being present with me.

Sam Demma
And it’s something I’ve tried to carry forward in all of our relationships, whether personally or professionally. When you think about XSEED and the new year’s right around the corner, what are some of the objectives the school as a whole,

Sam Demma
across all campuses are focused on, or some of the things you’re very excited about as we move forward?

Betty Norton
Yeah, so I think I have to start that by saying that I’m already in planning mode for fall of 2025, right? So I’m looking at our curriculum, our staffing, our facilities, the resources, what do we need to do? Are we adding more classes? Are we taking away classes?

Betty Norton
What are we gonna do to help provide opportunities for our students, field trips, guest speakers, and so on. So I’m very much ingrained in fall of 2025 right now, to the point where I’ve actually put in my calendar that Christmas is a week away and I need to shop. And every single day I have a notification

Betty Norton
that says go Christmas shopping, because I’m just so living in the future right now. And we have so many great things planned. We have, you know, with all of our campuses kind of ramping up for the fall, we wanna be able to provide

Betty Norton
those unique student experiences. I’m very big on experience versus giving someone an actual gift, I’d rather you have an experience or a moment, so we’re focusing on what do we need to do to take that classroom, that day-to-day and add to it, right? How do we take this opportunity

Betty Norton
and let you have a real life experience through a guest speaker or a field trip or even just a virtual tour? Those are incredibly powerful as well. You can visit anywhere in the world on a virtual tour. And I think it’s quite fascinating

Betty Norton
to be able to do that with students. But of course, continuing our work with the rigorous curriculum, we are a college prep school, so we want to make sure that we have strong relationships with the colleges and universities, especially those that our students wish to attend. And then supporting our community, having more opportunities dedicated to volunteer work and being able to work with everyone in our, you know, surrounding cities and towns by donating our time. So those are our big focuses.

Sam Demma
It’s been such a pleasure having you on the podcast to talk about your journey through education, some of your beliefs and philosophies around education and the cool things that are happening at XSEED across all the campuses. If someone is listening to this very inspired,

Sam Demma
wants to share a note of gratitude or appreciation or ask you a question, what would be the best way for them to reach out and get in touch with you?

Betty Norton
Absolutely, I would love it. I like talking shop, so anyone who’s open to chat, I’m always up for it. But I think emailing me at bnorton@xceedprep.org would be fantastic.

Sam Demma
Awesome, Betty, thank you so much for your time and your presence. I appreciate it and I wish you all the best in 2025 and beyond.

Betty Norton
Thank you so much, Sam. It’s been really great speaking with you today. It’s been really great speaking with you today. Thank you for your time.

Join the Educator Network & Connect with Betty Norton

The High Performing Educator Podcast was brought to life during the outbreak of COVID-19 to provide you with inspirational stories and practical advice from your colleagues in education.  By tuning in, you will hear the stories and ideas of the world’s brightest and most ambitious educators.  You can expect interviews with Principals, Teachers, Guidance Counsellors, National Student Association, Directors and anybody that works with youth. You can find and listen to all the episodes for free here.

Richard Primrose – Assistant Director at Senior School at St. Michaels University School

Richard Primrose – Assistant Director at Senior School at St. Michaels University School
About Richard Primrose

Richard is an educator, school administrator, coach, athlete and father. He has been the Assistant Director at Senior School at St. Michaels University School for seven years, and has also worked as the Head of Physical Education and Acting Senior School Director. His professional interests include creating a positive school culture and student leadership development, and in his personal time he is a runner, a traveler, and is the father of two young boys.

Connect with Richard Primrose: Email | Linkedin

Listen Now

Listen to the episode now on Apple Podcasts, Spotify, or on your favourite podcast platform.

Resources Mentioned

St. Michaels University School

The Transcript

**Please note that all of our transcriptions come from rev.com and are 80% accurate. We’re grateful for the robots that make this possible and realize that it’s not a perfect process.

Sam Demma
Welcome back to another episode of the High Performing Educator Podcast. This is your host, Sam Demma. And today we are joined by Richard Primrose. You can’t see this because you’re listening virtually or in your ears. But Richard is currently wearing a Christmas hat with lights all across it because in a few hours is going to be a very exciting event happening at St. Mary’s University School in Victoria, BC, where Richard works. Richard is a runner, a father of two, a culture fanatic for amazing experiences for young people in school buildings. Richard, thank you so much for taking the time to come on the show.

Richard Primrose
Yeah, thanks for having me, Sam. I’m really excited. One small correction, the St. Michael’s University School.

Sam Demma
Oh, what am I saying? St. Michael’s University School. That’s a big correction. I appreciate it. And I actually love humanizing folks on the podcast, so I keep mistakes like that in the actual interviews as a way to just remind people that we all make little errors, and I think that’s what makes us more human. Thank you for that correction, and please tell us a little bit about yourself and what actually got you working in education in the first place.

Richard Primrose
Yeah, so my role at my school is assistant director of the senior school responsible for student life and leadership. So the student life aspect, I guess the most important thing I do at the school is creating a positive, safe environment

Richard Primrose
where students can come to school and feel safe and learn and feel like they belong and feel included. So that’s the important scope of my work. And then that involves, you know, all the things that a traditional vice principal, I guess you would say, would do,

Richard Primrose
ranging from all the conversations around discipline, because students do make bad choices, and the important thing is how they learn from them. And then the other end of that spectrum is the leadership, and that’s where a lot of the joy in this work comes, is supporting our student leaders

Richard Primrose
in making all the wonderful, awesome things that happen at the school come to fruition. And I really intentionally talk about supporting student leaders because at my school, one thing our leadership program really values is enabling students to act and giving students the support

Richard Primrose
and the resources and skills to actually get out there and do the real work. So a lot of the stuff you see happening at the school is almost entirely student-led with teachers in the background supporting them and coaching them. And it’s interesting, you talked about including that small error in the podcast. That’s part of our ethos at the school is that these things are not going to be perfect

Richard Primrose
and students are going to, along the way, make mistakes in their leadership and learn from them. So sometimes the events they put out are not 100% polished and necessarily world-class, but the real learning is in the students when they are in action and making small mistakes and getting better from those so that’s a part of our philosophy as well. Is there a reason

Sam Demma
you’re working in education today? Did you know when you were growing up that you would be serving young people?

Richard Primrose
Yeah, that’s a great question. My mom taught kindergarten and grade one. So from an early age, I was exposed to schools and she was a wonderful, beloved teacher. So I think that always planted a seed. Education runs deep in my family.

Richard Primrose
My grandma was a preschool teacher and I have other family members in education as administrators as well. So I suppose it’s in my blood in some ways and that seed was always planted. So at a young age, I suppose I could see myself doing it. And then I had my background growing up playing sports is just a huge part of my development.

Richard Primrose
As a younger kid, I played everything. And then as I got, you know, as a teenager, really focused on baseball and basketball. So a lot of seminal experiences there. And I think my background in sports sort of nudged me in the direction of education. I did go through a phase where I thought law school might be a good fit for me and kind of through university was I met up. But in the end, I did a physical education degree with a minor in geography. And I think one of the reasons I wanted to get into schools was to be involved in sports and be involved in coaching. And then as I got my job at St. Michael’s University School and I realized how much

Richard Primrose
I enjoyed it, how much fulfillment there is and how much purpose there is in education, I began to realize that this really is where I want to be. And my pathway has ranged from being a PE teacher, being a director of athletics for a year, and then kind of naturally led into administration when opportunities came up. So my job looks a lot different now, but it’s still working with kids, supporting kids as leaders.

Richard Primrose
So that’s sort of a bit of a rambling explanation as to how I got here. So I, yeah, I think the seed was always planted, but as I moved along in my education and sport career, I realized the place I wanted to be.

Sam Demma
And the role you’re in today allows you to work so closely with young people, despite the fact that you’re not sitting in their classroom. But the impact is massive. I was fortunate enough to visit the campus at St. Michael’s University School and meet many of the staff and the students who were all

Sam Demma
so kind and well-behaved and welcoming. These spaces are absolutely beautiful and also very inclusive. I felt like I was at home, despite the fact that I was pretty far away from home. So what do you think has contributed to that culture of belonging and kindness at school?

Richard Primrose
Yeah, that’s really great to hear, Sam. I appreciate that. It’s nice to hear that our students made you feel that way because that’s important to us. I think we’ve been very intentional about creating that kind of environment. Equity, diversity, and inclusion is a priority at our school and we’ve created a lot of language around that, that common language that we use. And right from the first day, our senior school students arrive on campus, they each are handed a little business card that’s got our equity, diversity, and inclusion statement on it. So right away, they’re seeing language around our beliefs surrounding creating a place where we feel like they belong and that we actually celebrate and embrace differences and diversity. So day one, they get the little card that’s got our statement on it, which was co-created with students, including our Pride Alliance. And then on the back of the card, there’s some resources that they can reach out to if they happen to be struggling with their mental health or with belonging. So I guess part of that is just when they get here, seeing the language, having people use it, and knowing right away that it’s one of our core values around belonging.

Sam Demma
The staff, I found, were also very welcoming and close-knit. I had a great experience with the lower school as well. I’m forgetting the individual’s name who was working with me at the time in this space, but everyone was so helpful and welcoming. And the educators themselves sometimes, in my experience, forget the impact they’re creating

Sam Demma
in the lives of young people. Maybe a student in their classroom doesn’t tell them until 10 years later when they graduate from the school and come back and let the teacher know. Or sometimes they never tell them, but the impact they’re creating is real. Do you have any words of advice or wisdom for an educator right now who’s heading into the holidays or starting the new year

Sam Demma
and is feeling a little bit burnt out, like they’re not making a difference?

Sam Demma
Yeah, have you ever felt like that before

Sam Demma
and what advice would you give them?

Richard Primrose
Yeah, you know, in education sometimes it feels like, I’ll use a bit of a training metaphor here, that we’re doing intervals. And, you know, we’re just coming out of a really intense interval here and now we’re about to get a break. So I think looking at it through that lens for educators taking your two or three weeks and really practicing self-care to recharge the batteries is important. So identifying the things that work for individuals to practice self-care. For me, it’s getting out for runs, it’s making sure I’m getting outside and moving. I love to run. I’m not necessarily very fast, but I get out there and do my best and it makes me feel good. It sharpens my thinking. It helps me manage my stress. So running and the other one is getting in the gym and throwing some weights around is good for me as well. But I think if people are looking at things that help them with their wellbeing, exercise has got to be one of them. And what else is it? You know, like, is it picking up a book and carving out time for yourself to read? And I like to read real old school paper books.

Richard Primrose
You know, that works for me getting off screens, but intentionally carving out that time. And then of course, spending time with family, friends, loved ones, Christmas is great for that. So I guess really it’s going into these holidays with a bit of intentionality to make sure you’re prioritizing the things that keep you well and make you feel good.

Sam Demma
Well, this is so important. Sometimes I neglect certain habits in my life. And when I return to them, it almost smacks me in the face like, oh my goodness, this is what I was missing this entire time because I was so focused on other things and work output that I forgot to pour into myself. And I think educators or any individuals who are in heart-centered work where you’re always trying to help and support others can sometimes fall into that trap as well. It sounds like running and exercise is one of those things for you. How do you balance the demands of work and also family? You know, you have two young kids.

Sam Demma
I’m sure they keep you busy. How do you manage the balance between everything?

Richard Primrose
Yeah, I mean, it’s a challenge. And to be honest, I probably would like to be spending more time doing my running and having workouts right now, but it’s just a matter of prioritizing and making sure you’re not finding yourself wasting too much time or procrastinating

Richard Primrose
and really trying to go in with a plan. And I talk to my my student leaders a lot about this being intentional, having a plan and then having some kind of system in place to to track that. So, again, with students, I talk a lot about how are you organizing yourself? Like, where are you making your notes? Where are you having your to do list and things of that nature.

Richard Primrose
So I think, obviously, leaders have to have some way of keeping track of their priorities. And if you can sort of weave in personal priorities as well and get that on your list of things to do, and even sometimes, if you can schedule things like that, schedule a workout, schedule a run,

Richard Primrose
schedule a coffee with a friend or a colleague, that can be a helpful way to make sure you’re including that in your healthy habits and routines. Because I think one thing is safe to say that everyone at some point in time slips out of their best, most positive routine and you have to reflect on how things are going and just make those small changes.

Richard Primrose
Sam, I know you’re big on small, consistent actions. And I think it’s a good thing to, when you’re reflecting on how things are going to go back to those small actions that help set you on the right track. You know, there’s a famous book, Atomic Habits, talks about habit stacking, right? So, if you can start off with small things, sometimes the big habits fall on top of that. People love to talk about the value of making your bed, for example, starting off the day

Richard Primrose
on a positive note and building upon that. I talked to our students at my school about wearing their uniform properly and how that starts the day off on a really positive note. You can check off something that you’ve accomplished, as small as putting on your uniform, and you can build upon that and it builds momentum.

Sam Demma
I had a soccer coach when I was 14, 15, 16, who would stop practice by blowing his whistle in the middle of a game if somebody’s shirt became untucked. And we wouldn’t know what was going on until everyone paused and looked down at their own shirts and one of my teammates would recognize, oh, his shirt fell out, so he’d tuck it back in

Sam Demma
and the game would continue. And this coach of mine had so many principles based around that nature. We would show up to practice and there was this long cobblestone pathway. If you walk the whole pathway,

Sam Demma
it would take you like two minutes to get to the field. If you just cut on the grass, it would take you like 15 seconds. So sometimes, you know, when I was first joining the team, I would naturally cut and I’d walk on the grass and maybe a few times my head coach didn’t notice, so he didn’t say anything, but there was one occasion where I guess you watched me walk along the grass instead of on the cobblestone path. And I got down to the field and I was shaking all the coach’s hand to say hello and he said, Sam, walk back up there and walk down the cobblestone path. And I laugh about it now, but in hindsight, I’m so grateful that I had those experiences because he really taught us that the way you do one thing is the way you do everything. And I think it’s important that we bring good intention to everything that we choose to do, especially when we’re young and we’re building our viewpoints and our perspectives of the world. So I think that’s such a valuable thing that you’re sharing with the students. Are there other principles or ideas that you often talk about with young people that maybe other educators can think about sharing with their students or their schools?

Richard Primrose
Yeah, well, first of all, I love that story. I love the idea as a sport, teaching life lessons, even small things like cutting corners. I talk about that with my rugby guys in training. Same thing, don’t cut small corners, right? I think the other theme that I’m really into these days is the idea that people, in particular students and teenagers, are anti-fragile. So the notion behind that is that not only are people resilient and able to overcome obstacles and challenges, the idea behind anti-fragility is that they actually need those obstacles and those challenges and some pressure and some stress to fully develop and to reach their full potential. And if we’re not experiencing those types of positive challenges, we’re not actually going to reach our full potential. So it’s the idea that people are anti-fragile and need those obstacles in life to overcome and learn from them and grow from them. So that’s like the next step, I think, from the idea of resilience.

Richard Primrose
And I think there, you know, sometimes we’re in a culture now where people tell a story to themselves that they are somewhat fragile, and I’m trying to push back a little bit on that and say that it’s okay to have experiences that stretch you, that push you, that are hard, and you’ll be better because of them and you need them.

Sam Demma
I think it’s such an important message. And the idea of challenges forming us is something that I resonate with because I had some major challenges in my life. And in hindsight, looking back, I wouldn’t change the challenges because they made me the person I am today. They also introduced me to so many other amazing human beings that I wouldn’t have met if I didn’t have

Sam Demma
that challenging experience. Can you think of challenges you’ve had in your life when you were a student or an educator or a parent that when you look back at, you say, wow, I really needed that in my life too because it changed my perspective or shifted something about the way I show up?

Richard Primrose
Yeah, when I have these types of conversations, I very often go back to my experiences playing sport when I was younger. So as a baseball player, so this is sort of when I’m, I guess, six years old to 15, baseball taught me so much about how to manage pressure and how to move beyond those types of things and be able to perform. And it taught me that I can do hard things. So I was a pitcher, so being up there, and as a pitcher, you’re controlling the game, you’re having to pitch strikes, everyone’s watching you. That was my first real bump in with pressure and stress. So that taught me what that feels like and that I was able to actually do it and do hard things. And now later on in my career, that transfers over to having to speak in big venues and things like that, that are still out of my comfort zone. But I often go back to those moments when I was pitching as a 13, 14, 15 year old and what that felt like, and then I was able to do that. So now I can do this. And then using another example from sport, I think about in high school basketball, I didn’t go to this school, I went to a different school. But I had two coaches with very, very different approaches and philosophies towards coaching. And I had one coach who really used fear as a motivator and I didn’t respond very well to that, but my other coach was much more focused on building relationships, being positive, caring about his players, also discipline as well. Like he was the tuck your shirt in type of guy, but I just responded so much better to the coach that really made the effort to build relationships and to serve his players and not lead with fear like the other coach. So that shaped me significantly in terms of how I approach
being an educator, being a leader and being a coach. I definitely move more towards being a relationship builder I think, or at least I try to be, and as much as I can being a servant leader.

Sam Demma
I can’t thank my coaches enough for the experiences they gave me in sports. I also had some absolutely phenomenal coaches who are foundational in my learning and growth and development, not only on the field, but also off the field as a human being.

Sam Demma
And I had some coaches whose style of leadership in some ways taught me what I don’t wanna do in terms of leading other human beings. And both were, I think both were valuable. You would talk about anti-fragility, this idea that we need challenges.

Sam Demma
I think one of the aspects of challenges a lot of people avoid these days are difficult conversations. You know, it’s hard to have certain conversations, but those are conversations that we need to have and they unlock so much opportunity and growth, personally, and within our relationships. You’re someone who has to have difficult conversations sometimes with students and also other staff members. How do you, how do you have a difficult conversation with someone that deep down you wish you didn’t have to have?

Richard Primrose
That’s a great question, Sam. I mean, I guess right from the outset, I’d say that they’re never going to be easy. They should challenge you and they shouldn’t feel natural, right? Those hard conversations.

Richard Primrose
But if I’m coaching students to have these conversations, it’s something I do myself is you have to be prepared. So the harder the conversation, the more time you should really think about exactly what you want to say, the points you want to make, even down to the point of if it’s a big one that you’re really feeling some trepidation about, getting someone who you trust who’s either a colleague or even a mentor and having a coaching type conversation with them before you even enter the conversation. One of the things that you can do entering a difficult conversation is you can really plan well how you want to open it and how you want to make the person feel as you start that conversation. And that’s important because if you make the person feel defensive or if you make them feel like they’re being attacked, that’s going to take the conversation down a path that is probably not going to lead to a positive outcome. So, you can control how you open up that conversation and make the other person feel. Now, where the conversation goes from there is where you have to be nimble and responsive. So, some of the advice I tend to give people as the conversations evolve is you have to really be focused on listening and trying to understand where the person is coming from when they are speaking.

Richard Primrose
Often, I think people go to a place of trying to think about their next move in the conversation or the next thing they’ll say, but really you have to move away from that as much as you can and try and be curious, ask open-ended, calibrating questions to the person and really find out where they’re coming from to try and get to a positive outcome as best you can. So those are a couple little tips I give my students when I’m working with them and coaching them on difficult conversations. The reality is very few people are masters of those conversations, and there are certainly tough ones that I have still, and often I will debrief after the conversation and can recognize things I would have done differently or things I said that maybe didn’t take it down the path that I wanted it to go. The key thing is preparation, going in really curious and asking questions, and reflecting and learning from those conversations as well. It does – it gets easier as you have experience with those conversations, but it never gets easy.

Sam Demma
It makes me think of the work of a stand-up comedian who prepares for their set, delivers it the best they possibly can, and then sits down with a blank piece of paper to rip apart how they said half of their jokes because they know they could do it better next time. And you do it over and over again. I’ve had a few difficult conversations in my life and it’s a skill that I’m continuously trying to improve. So I appreciate you sharing that information. I know that in a few hours here, you’re gonna be sitting in a student-led, student-created assembly. As you wrap up this conversation, do you wanna talk about that assembly very briefly and maybe some of the things you’re excited about into the new year?

Richard Primrose
Yeah, so this assembly is probably just the most fun, high-energy, crazy assembly we have at our school. So we have holiday dress all week long and kids are decked out in their tackiest Christmas sweaters today. There’s blinking lights everywhere,

Richard Primrose
Santa hats all over campus. And this is just a really fun one. Again, it’s going to be essentially emceed by our two head prefects. And they’re awesome. They’ve done a great job this year. But they run with it.

Richard Primrose
They’ve done the planning. And what you’ll see today is going to be, again, really fun, really engaging. It’s not going to be necessarily a polished professional level assembly, but it’s going to be great and you’re going to see the real work being done, like the authentic leadership in action from our students. So there’s lots of different student parts in the assembly.

Richard Primrose
Obviously we have students performing. And at our school, it’s a school tradition, we culminate with the 12 Days of Christmas song where each grade will sing one of the 12 days and for the grade 12s it’s almost a seminal moment in their career at SMU where they get to sing that 12th day Christmas and you’re going to see streamers flying and horns and drums, but what you actually see is pure joy from those grade 12s.

Richard Primrose
So it’s one of my favourite things we do at the school and I’m really excited about it. And in the new year, you know, well, I’m looking forward to more of that. Our grade 11 students are now thinking about What I kind of call our leadership season at the school. We have a whole program they go through in their grade 11 year building up to Applications to be leaders at the school whether that’s council heads Prefects which is our school leadership council or heads of houses for our boarders who live on campus and they will do an application, put their name forward, and ultimately, it’s students and faculty who vote on those positions. So it’s a democratic process that we have at our school. But for a lot of kids, they’re taking that courageous step right now to prepare their applications and put themselves out there and find out what that looks like.

Sam Demma
It sounds like an exciting time. I hope the assembly goes really well and the new year is off to an amazing start. Keep up the great work you’re doing, keep lacing up the running shoes when you have the time to do so and pushing those weights. And I hope to connect at some point in the new year. Richard, if someone is listening to this right now and they want to reach out or connect with you or have a conversation, what would be the best way for them to get in touch?

Richard Primrose
They can probably find me on our school website. That’s www.smus.ca and reach out that way. That’s probably the easiest way to get in touch with me. I’m always happy to engage in conversations around life at schools, leadership, anything I’ve talked about today.

Richard Primrose
So yeah, that’d be great. And thanks so much for having me, Sam. What a pleasure. You know, when you came to our school, the energy you brought was really incredible. So if anyone’s listening and thinking about bringing Sam in, he was great. So thanks so much for what you gave to our school community.

Sam Demma
I appreciate it. I’ll talk to you soon my friend. Keep up the good work.

Richard Primrose

Yeah, thank you Sam.

Join the Educator Network & Connect with Richard Primrose

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Michelle Gauthier – Principal of Frank Ryan Catholic Intermediate School and Principal of English as a Second Language Programs for the Ottawa Catholic School Board

Michelle Gauthier – Principal of Frank Ryan Catholic Intermediate School and Principal of English as a Second Language Programs for the Ottawa Catholic School Board
About Michelle Gauthier

Michelle Gauthier is the Principal of Frank Ryan Catholic Intermediate School and Principal of English as a Second Language Programs for the Ottawa Catholic School Board.  She has been an educator for 30 years in a variety of roles.  She began her teaching career as an ESL and Special Education teacher before completing a Master’s Degree in Counselling and beginning her work as a high school counsellor.  
Her experience supporting students with complex needs led her into administration where she continues to advocate to bring wellness, equity and inclusion to the forefront.  Michelle’s guiding principle remains that educators (administration, teachers, support staff – everyone in the building) must work to provide a safe, welcoming and inclusive environment where students feel loved and part of a community.  Once students feel cared for and safe, they are better prepared to take risks, embrace challenges, learn, and thrive.

As Principal, not only does Michelle make wellbeing and community building a priority for students but she also recognizes the importance of these for staff.  She works hard to ensure her staff feels supported and appreciated, providing an environment in which they feel inspired to bring their best to work each day.  Michelle is grateful for the opportunity to work with staff and students to create a community where young people can grow into their best selves.  She appreciates this privilege and recognizes the gift that she is given in her role as Principal.

Connect with Michelle Gauthier: Email | Twitter

Listen Now

Listen to the episode now on Apple Podcasts, Spotify, or on your favourite podcast platform.

Resources Mentioned

Frank Ryan Catholic Intermediate School

Ottawa Catholic School Board

The Transcript

**Please note that all of our transcriptions come from rev.com and are 80% accurate. We’re grateful for the robots that make this possible and realize that it’s not a perfect process.

Sam Demma
Welcome back to another episode of the High Performing Educator podcast. This is your host, Sam Demma. Today we are joined by Michelle Gauthier, the principal of Frank Ryan Catholic Intermediate School. She is someone that I met, and I’m excited to have her back on the podcast, or have her on the podcast and see her again. Michelle, please take a moment to introduce yourself.

Michelle Gauthier
All right.

Michelle Gauthier
Well, it’s good to see you again, Sam. I have to tell you, when you invited me to do this, I was really honored. When you came to Frank Ryan, I didn’t really know entirely what to expect, but your energy and the way you interacted with our students was so vibrant. And I just I feel really honored to be here today. So, yeah, I don’t I didn’t really know what to expect, but I’m really honored that you invited me.

Sam Demma
Well, the energy in your school was just as palpable for me. And there’s something special about the community you’ve cultivated with the staff and the students. What are some of the key values or characteristics you strive to embed within your school culture and community?

Michelle Gauthier
Well, Frank Ryan’s a pretty special place.

Michelle Gauthier
So we’re an intermediate school, but only grades seven and eight. And it’s the last one in our school board that’s a standalone intermediate school. So the students are here; they’re not mixed with elementary kids, they’re not mixed with high school kids—it’s just for them. So it’s a really cool opportunity for us to help them develop their leadership skills. And for me, it’s a pretty special place because I went here.

Oh, wow.

Yeah, the kids get a kick out of that when I tell them. I say, “Yeah, I went here as a student,” and then when I tell them what year I graduated, I think all their jaws drop. So I graduated in 1984 from here. And even some of their parents, I don’t think, were born by then. So it’s a special place—Frank Ryan has a great history. But, you know, I feel really privileged to be in this role as a principal because I can impart what’s most important to me in a school. And I have that ability to decide, “This is what I want to focus on. This is what I want our staff to focus on.”

So to answer your question, what’s most important to me is that kids want to come to school, that they feel happy—not just the students, but the staff. I was just talking with my vice principal this morning and just saying, you know, if we can make sure staff feel good and they’re happy, then that’s going to translate to the students in their classrooms. So a big part for me is a real focus on community and people feeling like this is a home, this is a place where they belong and are cared for.

Sam Demma
What do you think makes a young person want to show up to school?

Michelle Gauthier
For me, it’s that we know them, that they’re known. And that’s, again, some of our schools are getting so big that students can get lost. So it’s a real challenge. We have some high schools right now, grades 7 to 12, that are sitting at 2,500 students. So I feel pretty blessed here that we have, we just have just under 500 students.

For us to be able to stand at the door every morning and say, “Good morning, welcome back,” and be able to say their names, and that they feel known—it’s like a home for them, you know. And that’s what I want from the teachers as well is that they’re greeting the kids at the door, they take an interest, you remember, you know, if they told you something about, you know, going for grandpa’s dinner on the weekend, then on Monday maybe say, “How was dinner?” Just that they really feel like they’re, you know, acknowledged as people.

Sam Demma
You started in counseling and you have a degree in counseling. Did you know you were going to end up in administration in the school or like how did your own pathway unfold as you were growing up?

Michelle Gauthier
Wow, that’s a good question because I don’t think I was ever one of those people that was saying, “This is exactly what I want to do,” or “This is exactly where I want to be.” I started university in math, and then that wasn’t working. So I had—my mom was a math teacher. My dad was an actuary. So math was a big part of our home. And—but I always had private tutors all through school.

So when I went off to university, it was like, “Okay, maybe this isn’t my passion.” And it took me a bit to find it. But in hindsight, it was always there. And I think I’m very close to my dad, and I think it was always clear to him. But second year university, I was really struggling with what my concentration would be, and I finally—my dad said, “You know what, you need to get into education. You know, you were always the one, like the cousin who would take care of the little cousins or the one to babysit.”

And I was a lifeguard, and I taught swimming, and he saw it in me. I don’t know that I was, you know, mature enough to see it in myself. But he encouraged me, and I joined the education department, and I just flew from there. All of a sudden, I was, you know, I loved school, I loved learning, I loved that whole area that I was studying in, and I was lucky to get a job right away. And I just love working with kids.

The counseling has always been there. So I had a bit of a different degree. I went to McGill University in Quebec. Their education program is a bit different. It’s a four-year program. My degree was in teaching English as a second language. And when I came back to Ontario, I got a job as an ESL teacher right away, which was really curious. But the way it works in Ontario back then was you are like a resource teacher, like a special education teacher. So I was the ESL teacher; that’s kind of the realm that I was in.

And what that became was really that support, that advocate for students. So the advocate, you know, as a special education teacher, which I was as well. So I started as an ESL teacher advocating for my newcomer students. Then I moved into special education and advocating for, you know, students with special needs.

I did my master’s in counseling and went into guidance counseling. Did I think I was going to go into admin? No. But I think as I moved through guidance, I realized the role of an administrator—there’s a lot of counseling that happens. And the work that we do with parents and families, reassuring them, supporting them, helping them through some difficult times—I felt I was really well-positioned with my skills of supporting newcomers, supporting families, and students with special needs as a guidance counselor.

So now as an administrator, I really get to help those families and use a lot of my counseling skills. It was a big decision for me to leave counseling and go into administration because I loved what I did. I had an opportunity to fill in for a vice principal who was off for a bit. And during that little term, I realized, “Wow, I’m using—probably my counseling skills were one of my number one skills to use in administration, whether it’s family, students, or staff.”

All those skills were so transferable. So now I get to, in a sense, lead the school. I decide on the direction. And for me, knowing that what’s most important to me is a school where people feel welcome, I really feel privileged that I can steer that boat.

Sam Demma
Young people and humans, in general, are carrying so much in their backpacks these days when it comes to struggles or challenges or changes in the world. How do you counsel well? How do you provide counsel to somebody? Or if they’re going through a challenge, how do you be there for them from the perspective of a counselor?

Michelle Gauthier
Yeah. You really have to be a good listener. And again, it comes down to making a person feel heard and cared for. Often people, you know, you go to counseling and think, “Okay, this person’s going to give me the answer.” And that’s not the case. That’s not what good counseling is. Good counseling is helping someone find their own answers.

So, for me, it’s number one—the fact that students share with you means they trust you. And so you’re there to just understand them, not to try to put your own understandings on them, but really give them the time and jump into their shoes.

Because the reality is, I grew up in the 80s and 90s, and my reality is very different from theirs. I can’t begin to understand what they’re going through. I can, you know, I can do my best to empathize, but they need to teach me. So a good counselor is someone who really listens to make that person feel like, “Okay, share with me.” And as they’re sharing, they’re often coming to their own answers.

So, you know, that’s, I think, the best way to approach it.

Sam Demma
You support the staff, which supports the students, but I know from being in your school that you are in the building running around everywhere nonstop, appearing in classrooms, being a part of the assembly programs. Where did your leadership principles develop from? Did you have some really solid mentors, or have you learned over the years from your experiences? Where did you form your own principles?

Michelle Gauthier
And my leadership style, I guess, is what you’re looking at. So sometimes—and I’ve told this to some of my former mentors—you see people wearing the bracelets. You know, sometimes you’ll have a bracelet that says, “What would Jesus do?” or that type of thing. And that’s—my number one mentor would be, you know, just that whole idea of Jesus Christ as servant leader and servant leadership. I’m here to serve.

But I have other bracelets that I wear, and there are former principals that I’ve—you know, I sometimes think, “What would Steve do?” Oh, sorry, there’s our bell. You know, “What would Steve do?” or “What would Greg do?” or “What would Norma do?” And so, those people who—you know, I’ve worked with lots of different administrators, and I take bits from all of them that meant a lot to me. And I wear their bracelets on my wrist, and they help me when I’m in a difficult situation trying to think, “What’s the best approach here?”

And all leaders have different styles and personalities. So I’ll pull on each one of those when I know—“I know Norma would be able to deal with this well,” or “I know what Steve would do.” So that’s, yeah.

Sam Demma
I had a three-year experience with a coach in my life. His name’s Chris Cummins. And we would talk every Tuesday for about an hour and a half, and I would bring to him all of my problems and challenges in my professional pursuit. And he would bring to me questions that would help me uncover the answers I needed to hear—good counseling.

And you can’t see it, but off to the left of my office is a document on the wall that says “The Cummins Commandments.” And I actually created this as a gift to him when our coaching experience ended. And it was the principles that, from our three years of conversation, are things that I would carry forward in my life as a result of the time we had spent.

When you talk about Greg and Norma and Jesus, it makes me think of the time that I shared with Chris. And so I appreciate you sharing that. I think that learning from others is one of the best ways to form our own thoughts and ideas and principles.

One of the experiences that I think of the most in terms of my own education as a student was teachers who made me feel really special, who listened very well. And some of those experiences I had with those educators—they’re things that I’ll remember for the rest of my life. Can you think of any experiences recently where a student has been recognized or celebrated and you think, “Gosh, this is going to be a moment that this young person remembers for the rest of their life”?

Michelle Gauthier
Absolutely. And there’s a few of them, and I have so many memories too. So I’ll just tell you one little story about—I was at a Starbucks, this was a number of years ago, maybe 10 years ago. And this young man stopped me, and he goes, “Miss Gauthier?”

And I’m like—and I’ve taught so many kids over the years. And he introduced himself, and he goes, “You might not remember me, but you taught me grade eight. And I used to like the environment. And you brought me a little flyer that you saw in the Body Shop. And you said it made you think of me, and you gave it to me, and you influenced me to go into environmental sciences.”

And I was like, “Oh my gosh.” We never know the tiny little things we do, the impact they have.

But to answer your question a little bit more about something more recent, I have a student—so I had an opportunity about three weeks ago. The principal of our Safe Schools program reached out to a few principals and said—“We have this opportunity to recognize a student who exemplifies kindness, leadership, and joy. Do you have a student in mind?”

And I was like, “Yes.”

And it was not hard for me to think of who. And it’s this young girl in our school. Her name is Favour. And, you know, she has made it her mission this year to bring joy. And I have to say, it’s been our focus at Frank Ryan on just building character and how important it is and the elements of character.

She’s in grade eight now, so it’s her second year. And she came to me early in the year and she asked, “Miss Gauthier, can I do the joke of the week?” Because we had—she loves jokes.

And I said, “Sure.”

And so she was putting jokes on our daily announcements. And then one day, I was walking through the hall and, geez, Favour is telling me a joke every day. And I asked her, “You know, Favour, you must really like jokes.”

And she said, “I do. Jokes make people happy and make people laugh. And I think that’s really important. And I want to make people laugh.”

So I wrote that up in that little quick blurb to the Safe Schools principal, who sent it to the police, and she was chosen for the bike.

And it was so sweet. When we went to the police station on the weekend—the Ride to Remember is just a ride that police officers across the province of Ontario do to remember fallen officers. And they ride all the way from Thunder Bay to Ottawa, and they stop along the way.

At each stop, they were going to gift a youth with a bike. So here we are on Saturday, and Favour was our chosen student for Ottawa. Her dad was there, her sister was there, and they’re not a family that has a lot.

And just the pride on their faces—the pride of her dad wanting to have his picture with her and the officer. When they did the presentation, they said a little bit about why she was chosen, that she likes to say jokes. And so they gave her an opportunity. She wasn’t shy at all, and she had a joke for the chief of police.

So here’s this grade eight student ready to tell the chief of police a joke. And she said, “What do you call a bike that can’t stand?”

And he looked at her, and she said, “Any guesses?”

And she’s so confident with him—I was so proud of her. And he’s like, “No.”

And she said, “Too tired.”

Michelle Gauthier
And everybody just laughed.

It was so perfect. But that is something I think she will remember. I will remember for sure. That’ll bring her forward, and we’re celebrating that as a community. We took pictures of her, and we put it on our daily announcements, celebrating her as a role model for the other students as well.

Just be a good person, and the world will work in your favour, you know. So, yeah, that was a really sweet, sweet memory that I’ll have for a long time, and I think she will too.

Sam Demma
The Starbucks experience is one that I think a lot of teachers can resonate with. And this story about Favour is one that I’ll also remember for a long time. While you were sharing it, it made me think of students’ pathways in life.

And maybe Favour will be a comedian in the future. If jokes are something that she is extremely passionate about, you just never know. I think it’s so important to give young people platforms to explore the things that make them excited. And maybe “Joke of the Week” becomes “Joke of the Day” if she has that much comedy or jokes to share.

Hearing that the family showed up and how happy, excited, and confident she was is such a beautiful story. So I appreciate you for sharing that on the show.

Michelle Gauthier
My pleasure.

Sam Demma
I know that there are likely many educators tuning in who are needing a little bit more joy and laughter in their life. If there’s an educator listening who’s feeling a little burnt out, and the start of the school year has been a little bit challenging, what advice would you share with them or words of support?

Michelle Gauthier
So I think the big one for me is to remember why you’re here. You’re here for the kids.

Find the joy, you know, find the joy in the kids. It’s been an intense start for us at Frank Ryan—just a lot going on, all good, but a lot going on. And last week, there was a moment where I was a little bit overwhelmed and feeling stuck in my office.

And I just said, “I gotta get out.”

And I went out, and I just—I went to the cafeteria where all the grade sevens—so 250, you know, 11- and 12-year-olds gathered in one room. You can imagine the chaos that that is. And I just stood in the middle of it.

And one of the teachers said to me, “Are you looking for someone?”

And I’m like, “No, no, I just needed to be here. I just needed to be in the middle of this chaos of these beautiful kids and just reconnect to the joy and reconnect to why we’re here.”

And all these kids, it may seem chaotic and crazy, but they’re all smiling. They’re having fun. And I think, you know, when we’re getting overwhelmed, it’s just to sit back and remember why we’re here.

These kids are just precious, and it’s not an easy road, especially pre-adolescence and intermediate school. It’s not an easy task. I’m not sure I’d want to go back to grade seven and eight. So just to remember that we are privileged to be educators, and we have a real privilege to be able to make a difference for these kids and help them when life is hard.

Life is not easy for kids these days when we look at all that they’re facing. So what a gift we have to bring joy. And when you’re feeling a bit depleted, find the kid that brings you joy.

Sam Demma
That’s such good advice. Thank you so much for taking the time to come on the show, Michelle, and share some of your ideas around counseling, being a good listener, your leadership style, some of the stories of impact in your schools, the importance of wellbeing, and supporting the staff in the building.

It’s been a privilege chatting with you. Keep up the amazing work, keep up the laughter and the joy in the building, and I look forward to crossing paths again very soon.

Michelle Gauthier
Yeah, we hope to have you back soon, Sam. Thank you so much for this opportunity.

Join the Educator Network & Connect with Michelle Gauthier

The High Performing Educator Podcast was brought to life during the outbreak of COVID-19 to provide you with inspirational stories and practical advice from your colleagues in education.  By tuning in, you will hear the stories and ideas of the world’s brightest and most ambitious educators.  You can expect interviews with Principals, Teachers, Guidance Counsellors, National Student Association, Directors and anybody that works with youth. You can find and listen to all the episodes for free here.

Martina Fasano – Principal at St. Elizabeth Catholic High School

Martina Fasano – Principal at St. Elizabeth Catholic High School
About Martina Fasano 

Martina Fasano began her teaching career in 2003 at YCDSB’s St. Joan of Arc Catholic High School. She also taught grade 8 at Our Lady of the Rosary Catholic Elementary School before returning to the secondary panel and eventually serving as the department head of Canadian and World Studies at St. Maximilian Kolbe, where she taught economics, law, and history. As a vice-principal, Martina has had the honour and privilege of serving both the Our Lady Queen of the World Catholic Academy as well as the St. Brother Andre Catholic High School communities prior to being appointed as the principal of St. Elizabeth.

Martina has served on various committees at the Board level, including the YSCPC (York Secondary Catholic President’s Council), Drug and Alcohol Awareness (DAW), and the Covid-19 Logistics and Planning Committee. She was also a member of the committee that developed teacher resources for the history curriculum revisions which focused on the implementation of the Truth and Reconciliation Commission’s Calls to Action to embed Indigenous history into the grade 10 history curriculum in Ontario. As a member of the Ontario History and Social Science Teacher’s Association (OHASSTA), Martina also developed curriculum-based teacher modules on behalf of the Ontario Ministry of Education as part of a targeted project about the role of school trustees.

Throughout her career, Martina’s passion for engaging students has been at the forefront of her efforts toward forward thinking curriculum development in the social sciences, student leadership, school-based digital tool implementation, arts education, school/student safety, and data-informed school improvement. She has also had the opportunity to work with music industry professionals in the capacity of musician, author, social media manager, and public relations strategy. These experiences have allowed Martina to connect student learning to the world beyond the classroom, and bring exciting and dynamic opportunities to the school communities that she has served.

Connect with Martina Fasano: Email | Instagram

Listen Now

Listen to the episode now on Apple Podcasts, Spotify, or on your favourite podcast platform.

Resources Mentioned

St. Joan of Arc Catholic High School

Our Lady of the Rosary Catholic Elementary School

St. Maximilian Kolbe

Our Lady Queen of the World Catholic Academy

St. Brother Andre Catholic High School

St. Elizabeth Catholic High School

Ontario History and Social Science Teacher’s Association

The Transcript

**Please note that all of our transcriptions come from rev.com and are 80% accurate. We’re grateful for the robots that make this possible and realize that it’s not a perfect process.

Sam Demma
Welcome back to another episode of the High Performing Educator Podcast. This is your host, Sam Demma, and today we are joined by my good friend, Martina Fasano. Martina and I met just over a year ago now. She began her teaching career just over 20 years ago, and she is now a phenomenal principal of a school in the York Catholic District School Board. I’m going to allow her to introduce herself.

Sam Demma
Martina, please share a little bit about who you are with the audience.

Martina Fasano
Thank you so much for having me, Sam. Yeah, it’s been almost over a year now, which before you did your first gig here at St. E’s. So yes, I’m the principal here at St. Elizabeth Catholic High School, home of the Regional Arts Program as well, and having a great time.

Sam Demma
So you have one of the most interactive offices I’ve ever walked into in a school building. There are records hanging on the wall, guitars, and interesting objects on the shelves. Tell me a little bit about your own involvement in the arts that makes you so passionate about being at St. Elizabeth.

Martina Fasano
Absolutely, so I’ve been myself a musician probably since I was about maybe in the fifth grade or so. I’m not counting the drum set that I got when I was about four years old. But so that part is something very near and dear to my heart. Arts education in general for me was really something that helped shape who I am and the self-discipline that came from it. It was an even playing field, is what I would call it.

You start out where I was very fortunate. I was in a school board in Toronto, a Toronto Catholic as a student, and we started our music education programs there in grade 6 with a full band program. So that was the first time I had actually played music in a group, and you basically had a chance to start from scratch and learn an instrument, practice, and do all those things.

And I figured out very quickly that if you just practice and you play all the right notes at the right time, then everything sounds nice. So that’s kind of a metaphor too, for life in general, which is kind of where I took it. I started out as a saxophone player—that was my first instrument—together with piano. And then by the time I got to be a teenager, I added guitar in there because I was listening to a lot of rock, metal, and grunge at the time. It was the height of the grunge era, let’s say, with Nirvana and Pearl Jam and all those guys.

But definitely something that I carried into adulthood, into university. You jump from high school into post-secondary or into “What am I going to do with my life?” To quote Dee Snider from Twisted Sister, “What are you going to do with your life?” We want to rock, right? So I looked at going into the music industry from a more—not just the creative aspect—but looked into the business side of things.

That didn’t really resonate with me because I wasn’t doing anything that I enjoyed in my post-secondary program. I started out in business administration, and I thought, “I can’t do this for the rest of my life. I’m bored. There’s no creativity happening anywhere.” People work in cubicles. I can’t do that. And that’s why my office looks the way it does. It needs to have things in it that bring joy, make me happy, and serve as conversation pieces.

Because when a student walks in, for me, this is just my workspace. But for a student, especially if they’ve never been in trouble, they assume the principal is there to get you in trouble. So I don’t see it that way. But I noticed very early on in my career as an administrator, they see the title that’s on the door. And I noticed that having a lot of these little things around helped kind of put them at ease because they were conversation pieces.

So we get to that before we get to why the student was there. And most often, the student actually is not here because they’re in trouble. So it’s kind of a reputation thing—people think you only get sent to the principal’s office when you’re in trouble—but we’re dealing a lot more with supporting students as opposed to discipline.

Sam Demma
Well, you’re also the only principal that has a record on the wall with the plaque and their name on it. What is it all about?

Martina Fasano
So, the one that’s hanging in my office was actually when I left a school I was at, St. Maximilian Colby. The Canadian World Studies Department re-recorded Hotel California and changed all the lyrics as a goodbye gift. So that’s what’s hanging on the wall. And the little plaque actually has all of the changed lyrics, which are actually quite funny if you read them.

And it’s interesting because I do have a real one at home that 17-year-old me probably would have been really, really happy about. And, you know, wouldn’t have believed me if I said, “You’re going to end up getting a platinum record, but it’s not for what you think.” You’re not going to be in the band, you’re not going to be one of the producers, and you’re not going to be one of the managers, but it’s going to happen by way of your involvement in the music industry somehow.

And I would have laughed at you and said, “Sure, okay, whatever.” But I ended up being a ghostwriter for a rock musician, and that was the gift. The gift was the platinum record from the Guardians of the Galaxy soundtrack because the band that the artist originally recorded with, The Runaways, which is Joan Jett’s first band, had a number-one song, Cherry Bomb, which went to number one when Guardians of the Galaxy came out as a movie.

So, the record went platinum, and that person that I ghostwrote for was in that band. They got the platinum record and decided to also get me one because I was working on her book at the time. It was just about finished when that happened.

So that’s kind of cool. You’re right, I don’t know of any other principals that maybe came to education for the same reason. For me, it was like, “Why do you want to work with young people? Why do you want to specifically be around teenagers all day?” I get that question a lot.

And for me, it’s quite easy. There’s an energy to young people and a hope to young people that they naturally have that unfortunately, for a long time, schools have kind of almost stifled. And I thought in my wisdom as a young person myself when I made the decision, “If I can maybe change the way schools work, maybe it doesn’t have to be boring, maybe it doesn’t have to be something where there’s all these expectations, instead of actually cultivating a lifelong love of learning.”

Because when you look at, “My mom really wants me to do this and go to university to have this job, and I don’t want to do it, and I don’t know how to tell her,” I’ve had quite a few conversations with students and their parents about that. The fact that I switched my major halfway through from business administration to fine arts cultural studies, talk about a complete polar opposite.

But you have to find what brings you joy. You can make lots of money and maybe even be powerful in some cases doing something that you don’t enjoy. But you’re not going to be as good at it, in my view. You’re not going to be as fulfilled as a human being. And in the end, for me, it was like, I would like to be for young people what I would have needed at the age that I was at all along the way.

And that goes for why I became a vice principal or a principal as well. What did I need when I was a first-year teacher? So that’s what you try to be for somebody else.

Sam Demma
What do you think first-year teachers need to hear, specifically ones that are starting in the education space today, with so much change, especially coming out of the pandemic?

Martina Fasano
That they don’t need to be afraid to take a risk. That it is supposed to be difficult, that all great things are, but that they don’t have to do school and classrooms the way maybe they experienced and to not be afraid to be different.

Because right now, in my personal view, we’ve been doing education wrong for a long time. We have all the great people in the buildings, we have all the great programming in the buildings, we have a curriculum that helps us open those doors. But we are also based on a model that came to be in the 1800s as part of the Industrial Revolution.

Public education was meant to get everyone in line and trained to go to work. Sitting in rows, being obedient, and doing repetitive drills—memorization and all these things. Maybe for that world, those were the skills that were needed. But right now, we live in a world that schools haven’t caught up with yet, if that makes sense.

A perfect example: I was at the Billie Eilish concert last night, and you have the stereotype that young people are lazy, not passionate about things. I saw about 20,000 young people who were quite passionate about what they were seeing. They weren’t bored, they weren’t lazy—they were jumping up and down. The place was almost thunderous.

And in my view, I thought to myself, “This is what school should be like with all these young people in a building. Why are we trying to make everybody so quiet?” It doesn’t make sense to me. So part of being here at St. Elizabeth and having the Regional Arts Program here is that you get to showcase that. You get to see people being creative all day long.

Even if someone’s not in the Regional Arts Program, they still get the benefit of being in that space where creativity is free to flow and to happen. It has an impact on the children that surround those kids that are in the program.

So that’s definitely what I say to a first-year teacher: Don’t be afraid to take the risk. Don’t be afraid to be authentic. The students will see right through you if you’re not.

Sam Demma
I perform at many schools, and I intentionally call it a performance for the same reason you think students shouldn’t be quiet. Like, it needs to be an experience where they have a say and a voice in it, and it speaks to them on an emotional level—not just an educational level—and evokes emotion.

So many times, I’ll finish a speech or a performance, and one of the teachers will walk over and go, “Oh my goodness, I’m so sorry that the students were so loud.” And I say, “No, I encourage it! I egg them on throughout the performance. I want that. Yes, this is what we want. We don’t want them to just sit there with their legs crossed and hands on their lap, just looking in silence.”

Martina Fasano
Yep. You don’t learn if you’re being passive; there’s no learning happening. I distinctly remember being in my second year of teaching, and I was teaching English at the time. The play we were doing was Romeo and Juliet, Shakespeare’s Romeo and Juliet.

I always had a problem with Shakespeare being taught the way it was. I used to say, “Us reading Shakespeare like a book is the same as showing children a movie by reading the screenplay.” It’s a play—you’re not supposed to be reading it; you’re supposed to be acting it out.

So, I had a relatively rowdy class. I remember that distinctly. I said, “I can’t do this to these kids. The things my department gave me to use, this is not what we’re going to do. We can’t do this. These children will not only get nothing out of this and miss the complete point of the story, but you cannot expect a young person to want to read that old English text as a dramatic piece and not ask them to act it out and see what’s going on.”

So, we constructed this day where we said, “First, we have to figure out what this section of the play is about. Where are we? What’s going on? Romeo and Juliet meet at the party.” So, we basically said, “We’re going to make it a masquerade party.”

We made masks and everything else. I had the vice principal, bless her heart, come by. There was all this noise coming out of my classroom. She knocks on the door, and I opened it, horrified. I thought, “Oh my God, someone must have complained, or something happened.”

I explained, “We’re acting it out because it’s a play.” And there was this pause, and I thought, “This is it; I’m in trouble.” But then she said, “I’m so glad that all this noise is coming out of here because it means the kids are learning. Keep it up and have a nice day.”

The kids thought they were in trouble too! What does that say? If we’re learning stuff and having a good time, we must be in trouble? So, as a classroom teacher, I made it a point to do things that are fun. You have to because if you don’t, you don’t learn. Even if some of them are cheesy or purposely cheesy, they’ll remember them because they’re memorable.

Sam Demma
I couldn’t agree more. I absolutely love that you shared that story, and I hope the educator listening to this reshapes how they think about student engagement. There’s a phenomenal book I’ve been reading called The Advantage by a guy named Patrick Lencioni. He talks about the difference between really successful organizations and ones that fall flat on their face.

One thing he mentions is cohesion among the leadership team. It could be cohesion in a classroom or a staff room. He says the whole team needs to weigh in their thoughts and have constructive disagreements. If the whole team doesn’t weigh in, they won’t buy in.

So, if there’s no weigh-in, there’s no buy-in. That stuck out in my head. When you think about a classroom, students weigh in by using their voice. You don’t want silent people silently agreeing. Silent agreement means they’ll leave the classroom and tell their friends, “I disagree with everything we just talked about in the classroom.”

You want thoughtful disagreement to come up with the best ideas. I love that you shared that story. Thank you so much.

Martina Fasano
Absolutely. There’s a lot more where that came from. I eventually got the hint that if you don’t engage them, they won’t learn. Some of those kids in that class had repeated referrals to the office when they were in someone else’s class—repeated.

I knew that coming in because sometimes, unfortunately, I’d get warned and told, “Oh, you have so-and-so; watch out.” I did my best to know my audience. The best thing about teaching is the powerful, real-time feedback.

If you’re teaching a lesson and everyone’s asleep, guess what? You’re not reaching anybody. But you have that feedback in front of you. If you’re willing to step away from what you think you should be, because maybe that’s what you were used to or how you learned, you can adjust.

We’re preparing students for a world that doesn’t even exist yet, using methods and tools from an era long gone. Then we wonder why students aren’t engaged or willing to take creative risks. Starting from when they’re four years old, we teach them compliance. Line up in a straight line, or you get in trouble.

Structure is important because people thrive in it, but there’s a difference between structure for compliance and structure for growth. They’re two very different things.

Sam Demma
Yeah, I love that. It’s like having a fence that keeps people in a space, but within that fence, there’s freedom. Is there any experience you’ve had as an educator or principal where you’ve had a big learning experience—something you tried that didn’t work out the way you thought but became a pivotal learning moment?

Martina Fasano
Absolutely. One of the first things I learned as an administrator was related to communication. Let’s say there’s an initiative or a memo you put out, and a couple of teachers don’t follow through or do something different.

It’s easy to send a staff-wide email saying, “Remember to do this,” when really, you’re talking to just two people. I learned from doing that once that it’s not the best approach.

As a classroom teacher, how would I feel if I got that email and I was already doing everything right? So now, when I communicate, I think about the high-performing teachers doing amazing work. I base my decisions on the best people in the organization, not the outliers who didn’t follow through this week.

That applies to classroom management too. If you punish the whole class for one student’s behavior, it affects everyone’s morale. Make decisions based on your best people—it goes a long way.

Sam Demma
That’s such good feedback. I’ve really enjoyed this conversation, and I know the person listening feels the same. If they want to reach out, is it okay to put your email on the podcast page?

Martina Fasano
Absolutely. They can also follow me on Instagram, where we post about our school’s Regional Arts Program, performances, exhibits, and more. There’s always a lot going on, which is why the hive metaphor works—it’s always buzzing, and that’s a good thing.

Sam Demma
It’s been such a pleasure. Keep up the great work, and I look forward to connecting with you again soon.

Martina Fasano
Absolutely. Thank you so much, Sam. All the best.

Join the Educator Network & Connect with Martina Fasano

The High Performing Educator Podcast was brought to life during the outbreak of COVID-19 to provide you with inspirational stories and practical advice from your colleagues in education.  By tuning in, you will hear the stories and ideas of the world’s brightest and most ambitious educators.  You can expect interviews with Principals, Teachers, Guidance Counsellors, National Student Association, Directors and anybody that works with youth. You can find and listen to all the episodes for free here.

Brian Robson – Executive Director of the Ontario Tech Student Union (OTSU) at Ontario Tech University 

Brian Robson – Executive Director of the Ontario Tech Student Union (OTSU) at Ontario Tech University
About Brian Robson

Brian Robson is the Executive Director of the Ontario Tech Student Union (OTSU) at Ontario Tech University in Oshawa, Ontario, where he leads a team of full-time, part-time and student staff who strive to enhance the campus experience for nearly 11,000 students. At the OTSU, Brian steward policies, mentors student executives, oversees elections, oversees numerous services, programs and events as well as over 100 Clubs & Societies, liaises with University Senior Leaders, and charts long-term strategic planning.

Prior to joining OTSU in late 2023, Brian was a Director of Training Programs and Business Development at Toronto Metropolitan University (TMU) for several years. There, he directed the action-research teams leading entrepreneurship and skills-training programs at local, provincial and national levels. He has presented papers on this work at international and national conferences. Prior to TMU, Brian served in previous roles in Financial Services, education and non-profit organizations. He earned a PhD in Systematic Theology from the University of Toronto, and an MBA (Globalization) from the Ted Rogers School of Management at TMU. His passion is shaping emerging leaders and diverse teams for the future of work in a changing economy.

Connect with Brian Robson: Linkedin

Listen Now

Listen to the episode now on Apple Podcasts, Spotify, or on your favourite podcast platform.

Resources Mentioned

Ontario Tech Student Union (OTSU)

Ontario Tech University

Toronto Metropolitan University (TMU)

Ted Rogers School of Management

The Transcript

**Please note that all of our transcriptions come from rev.com and are 80% accurate. We’re grateful for the robots that make this possible and realize that it’s not a perfect process.

Sam Demma
Welcome back to another episode on the High Performing Educator Podcast. This is your host, Sam Demma, and today we are joined by Brian Robson. Brian is the Executive Director of the Ontario Tech Student Union for the Ontario Tech University in Oshawa. It is the university of the Durham region, and that’s where I’m from. Brian, it’s so awesome to have someone on the show today that’s basically from the backyard. How are you?

Brian Robson
Good, thank you. You’re my homie here today.

Sam Demma
It’s good. Yeah, man. Did you grow up in the Durham region or where is home for you?

Brian Robson
I did not. I actually grew up out west. I’ve lived in three different provinces in Canada, four different city centers, but I have been in Durham region for a number of years now. I bought my first house out here and still here, and I’ve lived in Pickering, Whitby, Ajax. So, it has been home now for a long time.

Sam Demma
Did you know when you were growing up, living in different provinces or different cities that one day you would work in education? Or what brought you here in your own career pathway?

Brian Robson
Yeah, that’s a great question. I didn’t know what I wanted to do, but I did get a sense of that, I guess, sort of mid to late teens. Mid to late teens, just with some stuff that I was involved in, kind of like you, I discovered that I was good at public speaking. And so I had a chance to use that and to be involved in different things where I had a chance to do that. People would say to me, they say, “You’re a teacher. That’s kind of your thing. You’re a teacher kind of guy.” And I sort of stuck and I realized, yeah, I guess that’s kind of what I am. So then when I started my post-secondary education journey, which has been long, I kind of realized that that is where I would like to be, is in the post-secondary space. I don’t want to be a high school teacher, elementary school teacher. I want post-secondary. So I went on then to earn several degrees, including a PhD from the University of Toronto with the intention of being a professor. So that was my goal, that was my career objective. But the reason I wanted to become a professor is because I didn’t want to just be a subject matter expert and I didn’t want to just teach a subject. I wanted to shape students. So my tagline for a long, long time has been empowering or emerging leaders. So I wanted to build leaders. I wanted to educate and empower emerging leaders. And I thought I would do that in the classroom. Now, long story short, that’s actually not how it turned out, but I am doing that. I’m just doing it now outside the classroom in a university context rather than inside the classroom. So things took a turn from where I thought they would go, but I did end up meeting the same objective that I had set out to do.

Sam Demma
That’s awesome. It’s interesting that you’ve kind of discerned the age group you wanted to work with while you were still going through school on who you wanted to serve. Why leadership? Why developing leaders? Was there something about your upbringing or childhood that made that a central theme for you?

Brian Robson
Oh man, that’s a really good question. Off the top of my head, I can’t think of anything explicit, but I was aware, I am aware, I’ve always been aware, all of us are shaped by who our leaders are, right? So whether it’s our parents, or whether it’s our bosses at work, or whether it’s in the school context, whatever, we’re all shaped by our leaders for better or for worse. Even though there’s a trillion books on leadership and all kinds of literature and courses and workshops and resources, we still have, I think, a dearth of really good leaders in our society. And so it’s up to the emerging generations to kind of take up that mantle and to learn how to do it right. And so to learn what true, you know, effective, empowering leadership is really all about. I just sort of knew from, I guess, in my own educational journey that the power of education is where you can do that. It’s a great context for shaping people, not just academically with their courses and with their knowledge, with their academic programs, but way beyond that into sort of more people-building, cultivating values and principles, and finding your place in the world, right?

Sam Demma
When you think of good leaders or great leaders, what are some of the things you think they do differently? Or they do that other not-so-effective leaders might not be doing? I ask it from a personal perspective because, for the first time in my life, I find myself leading others in my own work, and I want to improve myself. I want to become a better leader myself.

Brian Robson
That’s another fantastic question. I think that it’s sort of a mindset and a perspective. What differentiates great leaders from mediocre leaders or poor leaders is really having the right mindset regarding what leadership is. Leadership is not about power or wielding power or having authority over other people. It is about empowerment. There’s a very common term that’s very prevalent in leadership literature, and it’s been around for a long time—even since ancient times. It’s called servant leadership, right? So true, really good leaders are servants. They’re not masters. They are humble, not arrogant. Somebody once asked me—it was actually in a job interview process for a post-secondary school position—they asked me a great question: “What’s the best leadership advice you’ve ever received?” And something came to me quickly. The best leadership advice I ever got was: Don’t own it. What he meant by that was, it’s not actually yours. You have to separate yourself from the thing that you are leading. Great leaders don’t own it because leadership is temporary. You’re going to be replaced someday. You’re not going to be leading that group of people, organization, or company forever. It’s temporary. So don’t own it; instead, see it as something you are stewarding for a while. When you adopt that mindset, it puts you in a better state to treat people well, make the right decisions, avoid selfishness, think big picture, and build things the right way.

Sam Demma
As a leader, you have conversations with so many people every day, and you want to equip them to succeed, move things forward, and feel supported. Sometimes, naturally, you have difficult conversations. How do you approach those as a leader with the people you serve?

Brian Robson
Yeah, that’s another very good question. For me, it’s a lifelong journey. Leadership is a journey, for sure. I’ll be honest—by nature, I hate conflict. As a fifth-generation Canadian, I avoid conflict by instinct. So difficult conversations, the ones you just described, go against the grain of my personality. But you approach them with wisdom. Again, you do it from the perspective that you’re not defending your turf or trying to win a battle for the sake of winning. It’s about doing what’s best for the organization and the person you’re in conflict with. You approach these conversations with humility. It’s not about winning but about reaching a better place in the situation. Listening is crucial. My academic background has trained me to reason and connect the dots with facts. That’s my approach—stick to the facts. Avoid getting personal or emotional, and focus on reasoning through the situation. When you have a conflict, let the facts win. If I’m wrong, the facts will prove it. If the other person is wrong, the facts will show it. And ideally, both of us can come to a shared understanding based on the truth.

Sam Demma
That’s such a great perspective. I ask because I’ve noticed in myself, when I’m having challenging conversations, I sometimes feel the need to win or defend my turf. But I’m recognizing that and trying to improve. So, I really appreciate your insights. You’re clearly passionate about serving students. Although Ontario Tech has a smaller student population, I imagine that creates a lot of beautiful, intimate opportunities. Tell me a little about the school and why you love it so much.

Brian Robson
Yeah, so we talked a little bit off-air about this, but you’re familiar with Durham Region and how multicultural it is. The university reflects that diversity. We’re located in Oshawa, with two campuses: North Oshawa and downtown. It’s largely a commuter school, so most students live off-campus and commute to class. We do have some out-of-province and international students, but the majority are local—people from Durham, East GTA, or York Region. Our student body is incredibly diverse—culturally, academically, and religiously. We’re branded as a STEM university, but we also emphasize “Tech with a Conscience,” which reflects our focus on ethical and social responsibility in technology. As the student union, we serve everyone, meeting them where they are and supporting their unique needs and interests. That’s what makes this role so fulfilling.

Sam Demma
Before your time at Ontario Tech, you were at TMU. What was the difference in your roles of service at each of these universities?

Brian Robson
Very different. TMU is a larger school, also a commuter school, and similarly diverse with many first-generation students. I loved working with both TMU and Ontario Tech students because they’re trailblazers—grateful, hardworking, and not entitled. At TMU, I had various roles, but my focus was on programs for specific populations. These included skills-building and entrepreneurship programs for groups like newcomers, women, Black youth, and students aged 15 to 29. Some programs were federally funded, so we partnered with universities across Canada to deliver them nationally. Here at Ontario Tech, my role is more centralized, focused on serving the entire student body through the union. Both experiences are rewarding but very different in scope and focus.

Sam Demma
Have you always been passionate about entrepreneurship, business, and STEM, or is that just how your career unfolded?

Brian Robson
That’s just how the career unfolded. It wasn’t intentional, but it all fits under my personal mission of empowering emerging leaders. Entrepreneurs are leaders, so it aligned perfectly with my goal of shaping future leaders, even though it happened outside the classroom.

Sam Demma
What are you most excited about this academic year?

Brian Robson
We’ve had the largest first-year class in Ontario Tech’s history, which is exciting. Their energy and enthusiasm are infectious, and we want to build on that momentum. This is my first year seeing a class come in, and I’m looking forward to watching them grow and develop over the next four or five years. They’re the next leaders of the student union, and it’s exciting to be part of their journey.

Sam Demma
Education shapes humans and the future. The work you’re doing is so important. If someone listening wants to connect or ask a question, what’s the best way to reach you?

Brian Robson
LinkedIn is probably the best place to start. I included my LinkedIn profile in the bio I sent you. From there, I’m happy to share my email and connect further.

Sam Demma
Brian, my Oshawa homie, thank you so much for taking the time to share your experiences, insights on leadership, and passion for education. I hope this academic year is one of the best yet. Keep up the great work, and I’ll talk to you soon.

Brian Robson
Thank you so much for having me, Sam. This has been great—I’ve really enjoyed it. Keep it going!

Join the Educator Network & Connect with Brian Robson

The High Performing Educator Podcast was brought to life during the outbreak of COVID-19 to provide you with inspirational stories and practical advice from your colleagues in education.  By tuning in, you will hear the stories and ideas of the world’s brightest and most ambitious educators.  You can expect interviews with Principals, Teachers, Guidance Counsellors, National Student Association, Directors and anybody that works with youth. You can find and listen to all the episodes for free here.

Norman Gaudet – Head of School/Chef d’établissement at TFS – Canada’s International School

Norman Gaudet – Head of School/Chef d’établissement at TFS - Canada's International School
About Norman Gaudet

Norman Gaudet is a bilingual educator and an accomplished leader with an invaluable international perspective. 

As Head of School, M. Gaudet leads a team of 300+ teachers and staff members to offer the best educational experience to the 1,500 students of TFS. M. Gaudet brings his determination toward bilingual education to the school that suits its identity and vision for its future. His passion for academic ambition is felt school-wide through his innovative and informed ideas and programs.

As a proud “Fransaskois,” he began his career in education 30 years ago in the Saskatoon public school system as a Gifted Education Specialist. For the past 20 years, he worked in various leadership positions, starting in Yemen as Athletic Director in 2001. He has also held positions of Director of Curriculum in Nigeria, Head of School in the Republic of Georgia and Principal with Le Conseil Scolaire Viamonde here in Toronto. He joined TFS in 2015 as Principal of the Senior School before stepping into the role of Executive Director of the Learning Forum in August 2020, and becoming TFS’ Head of School in July 2021. 

M. Gaudet holds a master’s degree in educational administration. He speaks French and English. 

Connect with Norman Gaudet: Email | Instagram | LinkedIn | Twitter | Facebook

Listen Now

Listen to the episode now on Apple Podcasts, Spotify, or on your favourite podcast platform.

Resources Mentioned

Toronto French School (TFS)

Le Conseil Scolaire Viamonde

Canadian Association of School System Administrators (CASSA)

Ontario Ministry of Education

The Transcript

**Please note that all of our transcriptions come from rev.com and are 80% accurate. We’re grateful for the robots that make this possible and realize that it’s not a perfect process.

Sam Demma
Welcome back to another episode of the High Performing Educator Podcast. This is your host, Sam. Today, I’m joined by Norman Gaudet. Norman, it is such a pleasure to have you on the show. Please take just a moment to introduce yourself.

Norman Gaudet
Sure. So, pleasure to be here. My name is Norman Gaudet. I am currently the head of school at Toronto French School here in Toronto. And I’ve been at this school for going on my 10th year. I’ve been an educational leader for about 20 years and in education for about 30.

Sam Demma
I haven’t interviewed many people who have worked in Yemen, in Nigeria, in Georgia, and now in Canada. Why has your educational journey taken you to so many different places? Tell me more about that.

Norman Gaudet
Basically, curiosity. So, I grew up in small-town Saskatchewan here in Canada, and it became clear to me very quickly that the world is a lot bigger than the little farm that I was growing up on. I just started to get curious to know what was out there. But I didn’t really understand even that that was going to be possible until I became a teacher. I was working in Saskatchewan, and a VP showed up at my school—vice principal—and he had just come back from working in Saudi Arabia, and my mind was blown. I was like, “How can a Saskatchewan boy end up in Saudi Arabia?”

Norman Gaudet
He told me about the pathways to take to go into education abroad. I jumped in my car, drove 23 straight hours to a job fair in the States, and found myself in Yemen one year later. From Yemen, the world just opened up. I had this amazing experience in Yemen. I was there as athletic director. The principal that I was working under, the head of school, ran schools all over the world and asked me right away, “I think you’d make a really good head of school.” So he talked to me about the Republic of Georgia and said, “You know, it’s a small school, great place to start.” And I immediately said yes. That was the beginning of my career in administration and leadership.

Norman Gaudet
Then, just after that, I really wanted to explore different places—places that weren’t Saskatchewan—which is why I went to Nigeria. And from there, I have children, and they were being introduced as the “little Canadians” everywhere we went and didn’t really understand what it meant to be Canadian. So I said, “Okay, let’s go back and explore Canada.” But I said, “Let’s explore exciting Canada. Let’s go to Toronto.” So that’s what we did. Ended up in Toronto.

Norman Gaudet
That was probably about 20 years ago, and I’m still here.

Sam Demma
23 hours straight driving. You have to be pretty driven to make that kind of a drive. What was it about that situation, that time in your life, that drove you to do that, and what drives you now? What is the “why” behind the work that you’re doing?

Norman Gaudet
That’s a great question. So I was teaching history and felt like I was not really understanding what I was teaching if I wasn’t in the places that I was teaching about. I was following the same path that he told me. He said, “You have to go to this job fair.” I discovered later there are job fairs all over the world, including Canada. I followed exactly what he said because I wanted to make sure it worked. That has been my mantra probably my whole life: figure out what works, what path you need to get to what you want to do. And don’t give up; just keep doing it. It might be hard—let me tell you, 23 hours, I was tired, stopped for a bit to just close my eyes, but I just did it because I knew that if I didn’t, I wouldn’t go where I wanted to go. And so I had to do it. When I came back home and told my wife at the time, “We’re going to Yemen,” she just looked at me, and she said, “No, we’re going to Yemen because it is a place steeped in history where I can learn so much about and become a better teacher.” And let me tell you, there are no regrets. We went there; my children were one and three at the time, and absolutely no regrets. It was the beginning of a very long and fruitful career in education that taught me about the power of community, what education can be, and how kids all over the world are just kids. They’re amazing. They all want the same kind of thing out of a school: they want to be taken care of, they want to be loved, and they want to learn. And that’s what I was able to bring to all the different schools that I’ve been at.

Sam Demma
You gave me a flashback when you said you went home and you told your wife at the time, “We’re going to Yemen,” because I don’t have a wife yet, but I six months ago walked upstairs into my family room and said, “Mom, Dad, I’m going to Kenya.” And they were like, “What?”

Norman Gaudet
Why Kenya?

Sam Demma
I had this curiosity in my heart that was pulling me to go. We spent six weeks over there in the summertime visiting schools. And like you mentioned, it blew my mind to see the same challenges that a lot of students are facing here were similarly experienced by students over there. And I think when we lead with genuine curiosity, we realize that we have way more in common with other communities and people than we do different, and we start to get a glimpse of the humanity in other groups of people. It’s really cool to hear about your international journeys. Figuring out what works, following the path, I think is such important advice, especially for educators. I’m curious: when it comes to educational leadership in your building, you’re leading 300 staff and lots of students. How do you effectively manage other people and lead a school?

Norman Gaudet
Well, that’s a question so many leaders ask themselves. I believe in a few things. I believe that if you love where you are, people will sense that. People will begin to believe in what you’re saying. But then you have to roll up your sleeves and show them that you’re ready to put in the work if you’re asking them to do the same thing.

Norman Gaudet
And then I really believe that if you dig down deep, everybody has a purpose. Everybody has a reason why they’re there. Sometimes they need to be reminded; sometimes you need to tweak and find the perfect spot. But if they’re in a school, it’s because they love kids. Somewhere along the line, they realized that they could make a difference and wanted to work in an environment where that can happen.

Norman Gaudet
If you can find that common purpose, it allows you to lead and have people want to follow. You know, there’s an old saying that as a leader, you don’t necessarily want people to follow you. What you want to be able to do is create other leaders. If you can find their purpose and help them see that they can be as impactful as you are, your job is so much easier because you’ve got a whole bunch of great leaders. In my own life, whether it’s athletic coaches, teachers who’ve made a significant impact, or administrators in my high school that I really looked up to and had close relationships with, what are some of the things you think leaders who have made a big impact in your life when you were growing up or who’ve mentored you have done that made a really big difference for you?

Norman Gaudet
So, a lot of these are going to sound like clichés, but they’re so real. It’s about that feeling you get when somebody believes in you, especially if it’s in something you never thought about before. I remember a principal I worked with when I was a teacher in Saskatchewan. I was doing the best job I could, but I never thought of being a leader. I never thought of going further than the classroom. She brought me into her office one day and said, “You know, what you do, you can have an impact on all the kids in the school, not just the 27 kids you’re working with. Have you ever thought about that?” I replied, “Well, I don’t understand. How would I have that impact?” She said, “Watch me.” She was new, but she saw so much potential in me. I had never seen that in myself before. So, I started watching what she was doing, and I thought, wow, she does have an impact. If I can do that, that would be a dream. From that day forward, I started doing everything I could to gain more experience and leadership opportunities because she believed in me when I didn’t even think that was something that could happen.

Norman Gaudet
And I see this all the time with kids. They may feel like they’re bad at math for five years in a row, and then they have one math teacher who tells them, “You know what? You can do this. I actually see something in you; there’s a spark there.” Their whole world changes because somebody believes in them. That’s so powerful. I remind everyone I work with that we have so much impact on kids and the people around us. We need to be really mindful and intentional when we say anything at all, because as much as we can be powerful for the good, we can unfortunately be powerful for the bad. So being intentional when we’re speaking and passing messages should be top of mind for anyone working with kids.

Sam Demma
I talk about it all the time: every human being has a giant invisible backpack strapped to their shoulders filled with stories, beliefs, challenges, and struggles—all of which we have no insight into because we can’t see each other’s backpacks. Every action we take or every word we use either adds weight to someone’s backpack, or if it comes from a place of love, compassion, kindness, and genuine curiosity, it hopefully removes something and helps them live a bit of a lighter life. In French schools, we say, Vide le sac à dos. I have one regret in my backpack, and it’s that growing up, I didn’t embrace the French language as much as I wish I had. As a proud Canadian, I wish I had taken that more seriously. Can you speak a little bit to the importance of the French community and the French language and how valuable a skill that is?

Norman Gaudet
Oh my gosh, I tell people all the time that it’s a superpower. You’re not just learning a language. Many teens find that a language that isn’t their primary language of emotion, which is typically English, isn’t as cool, so they begin to lose interest. I have a short motivational speech I share with them about the superpower they’ve gained without even having to work for it because they were placed in an environment where they absorbed a language. They didn’t even have to work at it; their parents made this decision for them. Now they’re bilingual. I encourage them to go home and thank their parents because they’re the reason they have this superpower. They may not realize its power at 15, but they will when they leave school. In a school like ours, they’re surrounded by bilingual kids and may not realize that the rest of Toronto isn’t as bilingual. When they go into the workplace—now the world is their workplace—they can end up anywhere and find themselves at a huge advantage because they’re fluent in multiple languages. Thankfully, our students are fluent in English, they speak French fluently, and we have a third language as a mandatory course, so they might be taking Mandarin, Spanish, or German. Many of our students even speak a fourth language, so they’re polyglots. That is rare, powerful, and special. It positions them with advantages in every aspect of their lives.

Sam Demma
You’re absolutely right. Language opens doors, career opportunities, and even pure enjoyment—being able to speak to someone in their language unlocks parts of the world you wouldn’t otherwise have access to. When I was in Kenya, I didn’t speak Kikuyu, one of the 42 tribal languages there. But I was so interested that I kept asking our local connection, Kamata, to teach me some words. In these very rural villages, where the road is dirt and uneven, and you drive no faster than five kilometers an hour, kids would be walking beside the car. They don’t often see Caucasian people, so I would roll the window down, and they would open their mouths wide in amazement. As I started learning some of the language, I would wave and say, “Kwite nĩna,” which means, “How is everyone doing?” Within five minutes, they would run away and come back with their entire family, so excited that someone took the time to figure out how to communicate in their mother tongue.

Sam Demma
There are so many words in Kikuyu that don’t have an English translation—phrases, sentiments. You actually unlock a whole other world. What if your soulmate doesn’t speak your current language? You could be opening up opportunities for so many things. As I grew up, I realized how much of an opportunity I missed, but I won’t let that stop me from reconnecting with languages as I move forward. I know it’s important to your school community, and I wanted to mention it. I also know one of the things unfolding in the world right now is the challenge around mental health and well-being. I know that at TFS, it’s a priority. What are some things you’re excited about that are shifting the conversation around mental wellness in your school?

Norman Gaudet
Mental health is absolutely a priority for us. In the past, schools—including ours—looked at mental health as a “band-aid” solution. We waited for crises to happen and then put strategies in place. But now we’re focusing on prevention, breaking down what causes a healthy mind. We all know the causes of unhealthy minds, but we want to ensure we’re putting everything in place that fosters a healthy mind. We’ve broken it down into three areas: intrapersonal health, interpersonal health, and academic health. We focus on how students feel about themselves, providing opportunities for self-acceptance, embracing their individuality, and celebrating their roles. Interpersonal health addresses social skills, building friendships, and the critical skills for happiness. For academic health, in a competitive world, kids face pressure and perfectionism. We need to ensure they feel they’re in the right place, learning at the right level, and not falling behind, which is often a source of stress. So much of it comes from how we talk to the kids. It’s the words that we’re saying to them. So we have to make sure that, again, that intentional talk, that every time we’re passing messages, we know what we’re saying. We want the kids to hear that these are the priorities we want them to build on. It’s all about healthy minds. To support that, we’ve introduced mindfulness, integrated yoga in our phys-ed programs, and even set up zen corners in every classroom so kids can take a moment, reflect, think, and process why they’re feeling the way they’re feeling. How do they manage those feelings? Do they have the strategies they need? And if they don’t, where can they find them?

Norman Gaudet
At TFS, we have a strong academic focus. We’re known to be one of the top academic schools in Canada. But I also want to make sure that while the kids are reaching their academic potential, they are mentally and emotionally healthy through it all. We start young and ensure they have the skills, strategies, and tools to manage everything that comes their way. The zen corner is one small part of that environment. Not every student will use it every day, but some students might need it right after recess or following a disagreement with friends. It gives them a moment to think, understand why they’re feeling a certain way, and decide what they want to do about it, so they can refocus and keep learning. Often, these feelings can become barriers to learning, and having these strategies helps them get back on track.

Norman Gaudet
Mental health today is top of mind for everyone, and kids are not immune to the pressures around them. Unfortunately, we’re seeing these pressures affect kids at younger ages. We have to start teaching mindfulness and self-regulation early. We’re working with our youngest students on mindfulness, yoga, and self-reflection. If they can master these skills and build them into their routines from a young age, they’ll be much better equipped to handle the emotional ups and downs that come with adolescence and beyond.

Sam Demma
I love how intentionally you’re using the phrase “causes of a healthy mind” because whenever I’m feeling challenged, burnt out, or a bit off, I always pause and ask myself, “When was a time in my life when I felt really good, on top of the world, and everything was working well?” I then think about the habits I had in place at that time that might be missing now. Sometimes, just reconnecting with those positive habits helps push me back toward that place of healthy mindfulness. It sounds like TFS has a really proactive approach, and I hope this next year continues to be a phenomenal one for both students and staff.

Sam Demma
For an educator who might be listening to this and feeling a little burnt out, or maybe it’s their first year working in a school and they just graduated, what do you think you would have needed to hear on day one that might benefit someone listening?

Norman Gaudet
I genuinely believe that every teacher needs to remember that if they’re struggling, they will never be able to be what they want to be for their students. Teachers need to look at all the different aspects of their well-being and take care of themselves. I actually shared this with our teachers on the first day of school, reassuring them that we care about them as much as we care about our students. I completely understand the connection between how teachers feel and the impact on our kids. If teachers are healthy and thriving, it’s going to positively affect our students. But if they’re feeling overwhelmed or stressed, unfortunately, that’s going to be felt by the kids as well.

Norman Gaudet
We’ve put systems in place at TFS to support our teachers, and if a school doesn’t have that, they should ask for it. Find the resources, whether it’s someone to talk to or simply taking the time they need to manage whatever they’re going through. It’s okay to ask for help. Schools need to recognize that teachers are our biggest asset. Our kids won’t flourish to their fullest potential unless our teachers are as strong as they can be. Taking care of our teachers isn’t just a priority; it’s essential.

Sam Demma
100%. People often say, “You can’t pour from an empty cup.” Thank you, Norm, for all the work you’ve done over the past few decades in education and for the work you’re continuing to do. I wish you a phenomenal year ahead. Thank you so much again for coming on the podcast. I look forward to meeting you in person at some point soon.

Norman Gaudet
Thanks, Sam. Have a great day.

Sam Demma
You as well.

Join the Educator Network & Connect with Norman Gaudet

The High Performing Educator Podcast was brought to life during the outbreak of COVID-19 to provide you with inspirational stories and practical advice from your colleagues in education.  By tuning in, you will hear the stories and ideas of the world’s brightest and most ambitious educators.  You can expect interviews with Principals, Teachers, Guidance Counsellors, National Student Association, Directors and anybody that works with youth. You can find and listen to all the episodes for free here.